At Kagaz Qalam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The product is unused, in its original condition, and in its original packaging.
• All tags, accessories, and invoices are included with the returned item.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Used or opened products
• Customised or personalised items
• Clearance or sale items
• Gift cards (if applicable)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Our team will review your request and arrange a replacement or refund where applicable.

Return Process

1. Contact our customer support team to initiate a return.
2. Once your return is approved, you will receive return instructions.
3. Securely pack the item and send it to the provided return address.
4. After we receive and inspect the item, we will notify you of the approval or rejection of your return.

Refunds

If your return is approved:

• Refunds will be processed to the original payment method whenever possible.
• Cash on Delivery (COD) orders may be refunded via bank transfer or another mutually agreed method.
• Refunds are typically processed within 5–10 business days after the returned item has been inspected and approved.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped. If you require an exchange for the same item, please contact our support team.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), Kagaz Qalam will cover the return shipping costs.
• For all other approved returns, the customer is responsible for the return shipping charges unless stated otherwise.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@kagazqalam.com
Phone: +92 XXX XXXXXXX

We appreciate your trust in Kagaz Qalam and are committed to providing quality products and excellent customer service.