At Kagaz Qalam, we strive to deliver your favourite art supplies and stationery safely and as quickly as possible. Please read our shipping policy below for details on order processing, delivery, and shipping.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, holidays, or peak seasons, processing times may be slightly longer.

Shipping Coverage

We currently deliver across Pakistan through trusted courier partners to ensure your order reaches you safely.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days
• Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the total weight of your order.

Any promotional free shipping offers will be clearly displayed on our website when applicable.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where available), allowing you to monitor your shipment.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package. If delivery is unsuccessful due to incorrect address details or the recipient being unavailable, additional delivery charges may apply for re-shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Kagaz Qalam is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged or Missing Items

If your package arrives damaged or any items are missing, please contact us within 48 hours of receiving your order. Include your order number and photos of the package and products so we can investigate and resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@kagazqalam.com
Phone: +92 XXX XXXXXXX

We appreciate your trust in Kagaz Qalam and look forward to delivering quality products right to your doorstep.